Exit Interviews
Webmaster November 10th, 2007
For some reason, a month ago, I have been receiving emails about what an exit interview is. Apparently, when I looked into how many companies actually do an exit interview, it is less than 10 percent. In times of when companies want to reduce the amount of voluntary turnover, the turnover where your employees leave the company for better opportunities elsewhere, one would think companies would conduct these exit interviews.
John Steven Niznik, wrote an excellent article about what is an exit interview. An exit interview is a one time occurrence at the end of employment. Most of the time the goal is to find out why the employee left. Beyond the basic front answer. Ex-employee alumni group is where the ex-employer keeps track (mails, emails, calls, takes to lunch, etc) of prior employees that they would want to rehire. There has to be some decision made at some point as to what the criteria are for the alumni group because you only want to expend energy on those that the company wants back. So while they are related the 2nd group should be much smaller than the first unless you have major retention issues.
Exit Interviews help HR department to maintain cordial relations with Ex employees or the boomerangs,who company would be interested in rehirng.
Exit interviews are just one way of gathering the information that you would need to decide if the employee is a “boomerang” or an alumni you want to track. Managers/supervisors/co-workers generally know a reason that an employee is leaving (but not always the full/real reaons). Exit interviews are just one way of finding out the reasons from an HR viewpoint. If you have managers or supervisors who already communicate well with you, it could be that you don’t need a formal exit interview. But I do think that employees are more candid to HR than to their former supervisors. If HR wants to gather this information, then I would say “Yes”, exit interviews are important as are interviewing the manager/supervisor to see if there is anything they want to add at the time. Because good information can easily be lost if not documented. And HR is usually the department that is charged with keeping good documentation on employees!
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